Terms & Conditions



This page (together with any documents referred to, within it) tells you the Terms & Conditions on which we supply any of the products (Products) listed on our website - philippacraddock.com (our site) to you. Please read these Terms & Conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions.

Information About Us

Philippacraddock.com is a site operated by Philippa Craddock Ltd (we). We are registered in England and Wales under the company number - 5381326 and with our registered office at -Pheasants Hatch, Piltdown, East Sussex TN22 3XR. Our VAT number is - 924 9915 87.

Intellectual Property Rights

All intellectual property rights concerning this web site including, but not limited to design, text, graphics, logos, images and other materials are owned by Philippa Craddock Ltd. Philippa Craddock and logo are both registered trademarks. Our uniquely designed and carefully engineered boxes and packaging are protected under UK Registered Design. No content, design or trademarks may be reproduced, copied, used, sold and/or duplicated without our prior written consent. 

Access To Our Site

We reserve the right to withdraw or amend our web site at any time. In using our site you agree to accept and abide by all of our Terms & Conditions and act in accordance with the law. You may not alter, impair or interfere in any way with our web site. If you default negligently in any obligations set out in these Terms & Conditions (including our Privacy Policy) you shall be liable for all the losses and damages that this may cause to Philippa Craddock Ltd, our affiliates, partners or licensors. By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.


Our Status

We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. We reserve the right to contact you by email, after your first order.


Ordering Online

After placing your order, you will be sent a confirmation e-mail confirming the value of your order, which has been debited from your credit or debit card. If you have any queries regarding your order please contact us on 020 7581 0759. or send an e-mail to enquiries@philippacraddock.com. We will contact you by e-mail or telephone if we have any queries relating to your order.



All prices for products on our web site are inclusive of VAT at current rates. All prices, unless stated otherwise, exclude delivery. Prices are liable to change at any time. It is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. If a product's correct price is higher than the stated price on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject the order and notify you of such rejection. We are under no obligation to supply you with the Product at the incorrect (lower) price, even after we have sent you an order confirmation.



We will send out goods according to the delivery day selected. Next day delivery can be selected for orders placed before 12pm. We reserve the right to substitute flowers to the value of the order placed if we do not have the exact flower in stock. Our goods are sent out by courier on a 24 hour service that is fully tracked. Your delivery will be made between the hours of 8am and 6pm with a one hour delivery window provided on the day of delivery, by SMS and email from the courier. Alternative delivery options can also be selected on the day of delivery allowing you to take delivery of your goods in a way that suits. The products will be at your risk from the time of delivery. We do not accept any liability for delayed deliveries caused by any third party or by fire, flood or mechanical breakdown. We do not accept any liability for incorrect postcodes or house names or numbers leading to deliveries to incorrect addresses. We do not deliver on Mondays or Sundays, unless otherwise stated.



We accept Visa (Credit and Debit), MasterCard, Electron, UK Maestro (International Maestro can be accepted for Internet transactions, if supported by MasterCard SecureCode) and Solo. All payments must be made in British Sterling (£). All credit and debit transactions are processed by HSBC, so you can have full confidence that our online ordering service is secure. All cards are subject to validation checks and authorisation by the card issuer. We will not be liable for delays or non-delivery if, for any reason, your card issuer refuses to authorise payment. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.



When purchasing a workshop place through our website, you are agreeing to the terms and conditions found here. 

The class in non-transferable, non-refundable. Please be sure you can make the workshop before purchasing a place.

Your workshop place is confirmed once you have received the order confirmation email, this is your receipt of purchase and your order number. If you have not received this, it is likely the payment hasn't been processed and your workshop place is not confirmed and you should contact our team on enquiries@philippacraddock.com or 020 7581 0759.

Each workshop requires a minimum of 6 students to run and we reserve the right to cancel or postpone a workshop if there are not enough participants. We will always notify you within 7 days, offering either a full refund or a place on another workshop. 

Whilst we endeavour to avoid such circumstances, we reserve the right to cancel, postpone or change the location of our workshops in unforeseen circumstances and can't be held responsible for any additional costs occurred in such cases. We will always notify you within 7 days, offering either a full refund or a place on another workshop.

If you have any questions about your workshop booking, please notify the team by e-mailing us on enquiries@philippacraddock.com or telephoning us on 020 7581 0759. Please ensure you receive a response from the team confirming the enquiry has been received.

Amending Your Order

If you wish to make any other changes to your fresh flower or faux flower order you may do so by e-mailing us or by calling us on 020 7581 0759.

Please see the WORKSHOPS section above for all information in relation to a workshop purchase.


Five working days notice prior to the delivery date will be required for all fresh flower order cancellations. Should you need to cancel an order for any reason please send an e-mail to enquiries@philippacraddock.com or telephone us on 020 7581 0759.

If you wish to make changes to your workshop booking, we require 28 days notice prior to the workshop date. Please notify the team by e-mailing us on enquiries@philippacraddock.com or telephoning us on 020 7581 0759. Please ensure you receive a response from the team confirming the request has been received.

Please see the WORKSHOPS section above for all information in relation to a workshop purchase.

Our Refunds Policy

We guarantee our flowers for a minimum of 5 days from delivery provided that the care instructions are followed. We endeavour to dispatch all of our flowers in perfect condition. In the event that your flowers have been damaged in transit please keep the flowers and contact us within 24 hours of receipt to allow us to investigate. A photograph could be required to support any claims.  We cannot be liable for claims reported outside of this time. Where possible we will offer to replace the damaged flowers, however if this is not possible we will offer a full refund to the purchaser.

Please see the WORKSHOPS section above for all information in relation to a workshop purchase.